At NK Brands, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it under the following conditions:
- Eligibility for Returns:
- Products must be returned within 30 days of purchase.
- The item must be unused, in its original packaging, and in a resalable condition.
- Non-Returnable Items:
- Perishable goods (e.g., coffee beans once the packaging is opened).
- Products not in their original condition or damaged due to customer mishandling.
- Return Process:
- Email our support team at [support@nkbrands.co.za] with your order details and reason for the return.
- Once approved, ship the product back to our returns department at the provided address.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Refunds:
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Exchanges:
- Exchanges are available for defective or damaged items only.